Return & Refund Policy

Kavreino wants customers to have clear information about eligible returns and refunds for coffee tools, espresso accessories and related products.

30-Day Return Request Period

Customers may request an eligible return within 30 days after delivery. To begin a return request, contact service@Kavreino.com before sending any item back.

Standard Return Condition

For a standard return, the product should normally be substantially in the condition in which it was received, include applicable accessories and components, not show damage caused by misuse or unreasonable handling, and be identifiable as part of a Kavreino order.

Return Address

Approved returns are sent to Haikou Jiangjianghao Trading Co., Ltd. / 海口市江江好贸易有限公司's business registration address. Customers must contact service@Kavreino.com before sending a return so the parcel can be identified and matched to the correct order.

Preference-Based Return Shipping

For preference-based returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable for standard change-of-mind returns.

Damaged, Defective or Incorrect Products

If a Kavreino order arrives damaged, appears defective or contains an incorrect item, contact us as soon as reasonably possible. Kavreino will review the issue and provide an appropriate replacement, refund or return solution at no additional reasonable return cost to the customer when the issue is confirmed as a merchant-side fulfillment error.

Refund Processing

After an eligible returned product is received and inspected, approved refunds are initiated within 5-10 business days. Refunds are issued to the original payment method where supported. The customer's bank, card provider or payment provider may require additional time to post the funds.

Exchanges

Direct exchanges may depend on inventory and order circumstances. The practical solution may be an eligible return followed by a separate new order.

Returns That May Be Declined

A standard return may not qualify where the 30-day return-request period has expired, the product has been materially altered, damage resulted from misuse, important components are missing because of customer handling, or the item cannot reasonably be connected to a Kavreino purchase.

Return Support

service@Kavreino.com